General
Getting Started
- ★ Simple Salon New 'Look'! What's Changed?
- Need help? Introducing the Simple Salon Knowledge Base.
- You've signed up, now what? Time to Login!
- How to Update Your Password
- Setting up Your Salon and Operator Hours with Simple Rostering
- Setting up SMS, Buying SMS Credits & Enabling Auto Reminders
Account
- How to Upgrade or Downgrade your Simple Salon Account Package
- How to Purchase a Data Import in Simple Salon
- Managing User Access in Simple Salon
- Suspending your Simple Salon Account
- How To Export Data
- What does it mean if I get a 'Pay Now' prompt when I login?
FAQ
- ★ How do I purchase SMS credits?
- ★ Where can I view my client's SMS responses?
- ★ Why is the Buy Credits or Summary Report link not working?
- ★ Why didn't my SMS reminders send?
- Why are appointments that were booked online being discounted?
- Why don’t I have any historic End of Day figures?
Online Bookings
- ★ Online Booking Deposits Overview
- Setting Up Online Bookings
- Online Booking Overview
- Online Bookings Feature—'Next Available' Option
- Connecting Stripe to Online Bookings
- Selling Gift Vouchers Online
SMS & Email
- ★ How to Set My SMS Account up to Avoid Unexpected Charges
- ★ Why is the 'Buy Credits' link asking for login details?
- Creating and Editing SMS & Email Templates
- SMS Marketing Overview
- Send SMS & Send Email Button
- Creating Customized Email Templates with Simple Salon
1-Touch Marketing
- Automatic 1-Touch Marketing Overview
- Allow Clients to Review Your Salon After Their First Visit
- Automatically Market to Clients––Re-book Reminder
- Automatically Market to Clients Who've Recently Been In
- Automatically Market to Clients Who Haven’t Been In
- Promote Online Bookings to New Clients
Rostering
- Rostering Overview
- How to Extend Hours over Christmas and Other Extended Trade Periods
- Simple Rostering—Setting Salon Hours, Public Holidays & Operator Hours
- How to Export an Operator's Roster in Simple Rostering
- Scheduling Lunch (Or Time Off) Using the 'Tasks' Feature
- Advanced Rostering (Part 1)—Roster Types & Operator Hours
Appointments
- ★ How Does the Wait List Work?
- Set your Landing Page to the Resources View
- Changing from 5 Minute Intervals to 15 Minute Intervals
- Make Appointments Directly into the Resources Column
- How to Double Book an Operator
- Tracking Client History
POS
- Can you split a payment with Afterpay? E.g half Afterpay & half cash or EFTPOS
- How to Use Zip Pay in POS
- Connecting Zip Pay to Simple Salon
- How to Refund a Zip Pay Transaction
- Troubles with TYRO?
- Let's kick the cash drawer!
Marketing
- ★ Sending an SMS or Email to All Clients, Or Clients With Past/Future Appointments
- Client Management Report—Manage Clients and Market to Targeted Sub-Sets
- Campaign Monitor—The Supression List
- Bulk Delete Clients
- Referral Types––See how your clients are finding your salon
- Encouraging Client Retention & Increasing Rebook Rates
Reporting
- Average Visits Per Client
- Hide Wages Report for Salon Mangers
- Understanding the Sales Report
- Annual Sales Figures in your 'Sales Report'
- 'Manual Reminder Clients' in the 'Client Marketing Report'
- Use the 'Client Visit Report' to See Projected Revenue
Simple Salon iOS & Android App
- Adding an Appointment Using the + Icon
- Adding an Appointment by Tapping a Time Slot on the App
- Making an Appointment Longer or Shorter on the App
- Moving an Appointment to a New Time or Operator
- Moving an Appointment to a Different Day
- Adding Notes to a Client's Appointment
Admin
- Setting up Your Operators & KPIs
- Setting Your Operator's Commission Structure
- Assigning Specific Services to Operators
- How to Create Categories for Your Services
- Managing Bulk Price Updates
- Using 'Operator Levels' to Customise Service Pricing & Durations
Gift Vouchers
- How to Edit the Gift Voucher SMS or Email Template
- Gift Vouchers Overview
- View Clients Who Have Purchased a Voucher
- Creating Gift Vouchers
- Selling Gift Vouchers to Your Clients
- How to Redeem a Gift Voucher
Document & Photo Management
Clients
- Accounts Overview
- The Client Capture Form—Adding New Clients
- The Client Capture Form—Updating Existing Client Details
- Client Card—Recording and Viewing Client Comments
- Recording and Viewing Client History—Appointments
- Merging Duplicate Clients
Packages
- Packages Overview
- Expiration Dates for Packages
- Creating Salon Packages
- Selling Salon Packages and Booking Clients in for their Prepaid Services
- Redeeming Prepaid Product Package Items
- Adding a Booked in Service Back to its Package
Settings
- Send Your End-Of-Day to Multiple Emails
- Removing or Adding Tax to All Future Sales
- Lock Visit Notes and Comments
- Turn On 'Email/Mobile Required When Adding Client' Setting
- How to Use Global Staff & Salon Manager Lock Out
- How to Setup Your Location in Simple Salon
Dome
- Dome Overview
- Online Bookings with Dome
- Advanced Rostering in Dome
- Introduction to the Dome—Navigating to Locations & Sharing Items
- Global Appointments in the Simple Salon Dome
- Add a New Location to Your Dome
Ordering & Stock
- Creating a New Order
- Receiving an Order
- Ordering Overview
- Auto Generate Order––My Order Is Incorrect
- Quick Receiving Stock
- How to Do a Stock Take with Simple Salon
Data Import
Loyalty Program
- Introduction to Loyalty Points
- Loyalty Points Overview
- Enabling Clients for Loyalty Points
- Applying Loyalty Points to Individual Services, Products, Vouchers and Packages
- Auto Loyalty Points—Applying Points to All Services, All Products, All Vouchers and/or All Packages in One Go
- How Clients Can Use Their Points to Redeem Services
Simple Members
Xero
- Connecting Multiple Xero Accounts with Your Simple Salon Dome Accounts
- Setting up a Xero Account Per Payment Type
- How to Set Xero Accounts for Payment Method Types
- Connecting Your Xero Account with Your Simple Salon Account
- How Simple Salon and Xero Work with Account Balances and Gift Vouchers
- Find My Figures Being Sent to Xero
Discounting
Web Browsers
- Mozilla Firefox - Clear AutoFill
- Google Chrome - Clear AutoFill
- Safari - Clear AutoFill
- AutoFill––Quick PIN Issues or Password Not Working?
- Allow Pop-ups for Safari
- Resetting Your Safari Browser