General
Getting Started
- Need help? Introducing the Simple Salon Knowledge Base.
- You've signed up, now what? Time to Login!
- Your password is a little tricky to remember right? Let's change it!
- Setting up your Salon and Operator Hours with the Simple Rostering
- Setting up SMS, buying SMS credits & enabling auto reminders
- Setting up your Operator Columns
Online Bookings (NEW)
- ★ Selling Gift Vouchers Online
- ★ Introduction to the new Simple Salon Online Bookings—NO Booking Fees
- Auto Approve your Online Bookings
- Updating your Online Booking URL
- Displaying your Operators Online
- Choosing Services for Online Bookings
Simple Salon iOS & Android App
- ★ Checking Client History Notes on the App
- ★ Displaying an Operator's Week View on the App
- Adding an Appointment Using the + Icon
- Adding an Appointment by Tapping a Time Slot on the App
- Making an Appointment Longer or Shorter on the App
- Moving an Appointment to a New Time or Operator
Appointments
- Set your Landing Page to the Resources View
- Make Appointments Directly into the Resources Column
- How to Double Book an Operator
- The Right Way to Create a 'Wait List' Column
- Getting Started with Appointments & POS
- Tracking Client History
POS
- Troubles with TYRO?
- Let's kick the cash drawer!
- Pay using Afterpay in Simple Salon
- How to use Afterpay in Simple Salon
- How to refund a Zip Pay transaction
- How to use Zip Pay in POS
SMS & Email
- How many characters can I have in my SMS?
- Creating stylish email templates with Simple Salon
- Allow clients to review your salon after their first visit
- Notify Clients of Significant Changes via SMS
- Why are booked in clients still receiving the re-book reminder?
- SMS credit 'Auto Re-Charge' in Simple Salon Messaging
Advanced Rostering
Admin
- Setting up your Operators & KPIs
- Setting your Operator's Commission Structure
- Assigning Specific Services to Operators
- How to Create 'Categories' for your 'Services'
- Creating suppliers and assigning them to products
- Managing Bulk Price Updates
Gift Vouchers
- View Clients Who Have Purchased a Voucher
- Creating Gift Vouchers
- Selling Gift Vouchers to your Clients
- How to Redeem a Gift Voucher
- Using Gift Vouchers Issued Before Starting with Simple Salon
- Processing Gift Vouchers With NO ID
Document & Photo Management
Clients
- The Client Capture Form—adding in new clients
- The Client Capture Form—updating existing client details
- Recording and viewing 'Client Comments'
- Recording and viewing client history—notes made on actual appointments
- Merging duplicate clients
- Deleting and undeleting a client
Salon Packages
Marketing
- ★ Automatically market to clients who are due to rebook their appointment
- ★ Automatically market to Clients Who Haven’t Been In
- Automatically market to clients who've recently been in
- See how your clients are finding your salon
- Seeing a list of clients who haven't come in—encouraging client retention & increasing rebook rates
- "Use Simple Salon to Grow Your Business"—Business Series
Reporting
- Average visits per client
- Why are my re-booking stats wrong?
- How To Export Data
- Hide Wages Report for Salon Mangers
- Understanding the Sales Report
- Annual sales figures in your 'Sales Report'
User Access
Loyalty Program
- Introduction to Loyalty Points
- Enabling clients for Loyalty Points
- Applying loyalty points to individual services, products, vouchers and packages
- Auto Loyalty Points—applying points to all services, all products, all voucher and/or all packages in one go
- How clients can use their loyalty points to redeem services
- Converting your clients' loyalty points to a Gift Voucher
Ordering & Stock
Account
- How to Extend Hours over Christmas and Other Extended Trade Periods
- Closing your Simple Salon Account
- Suspending your Simple Salon Account
- I can't login!
- Operational Integrity - what you can do at the start of each week and how to handle an outage
- What you need to do when a staff member leaves
Location Settings
Data Import
Web Browsers
- Site not secure
- Internet Explorer - Clear AutoFill
- Mozilla Firefox - Clear AutoFill
- Google Chrome - Clear AutoFill
- Safari - Clear AutoFill
- AutoFill - Quck PIN issues or Password not working?
Settings
Xero
Discounting
Payment Gateways
Simple Rostering
Simple Members
Dome
- Online Bookings with Dome
- Introduction to Dome
- Global Appointments in the Simple Salon Dome
- Add a new location to your Dome
- Transferring stock between locations using the Dome
- Child location accounts to use Dome Simple Salon Messaging account
Did you know that you can. . .? Tips & Tricks.
FAQ
- ★ How to send a support question to the Help Desk for prompt assistance
- What are clipboards?
- How come my SMS reminders didn't send?
- What is the 'System Operator'?
- What does Att* in the Operator Report mean?
- Changing from 5 minute intervals to 15 minute intervals