The Wait List is a built-in column on your Appointments page for clients who don't have a firm time slot yet. It's handy for last-minute cancellations: keep a few clients on the Wait List and slot one in the moment a spot opens up.
The Wait List sits as the first column on your Appointments page.
Note: A client sitting in the Wait List column does not get sent an Appointment Reminder. Move them into an operator column before reminders go out and they'll get theirs as normal.
Adding a client to the Wait List
There are two ways in.
1. Book straight into the Wait List column
- Click a time slot in the Wait List column.
- Search for the client, or add a new one.
- Pick their services and confirm as normal.
2. Drag an existing appointment into the Wait List
- Click and hold the appointment in an operator's column.
- Drag it across and drop it onto the Wait List column.
Either way, the appointment automatically shrinks to fit one time slot, no matter how long the service actually takes. That's normal, it just keeps the column compact while several clients are waiting.
Moving a client off the Wait List
- When a slot frees up, click and hold the appointment in the Wait List column.
- Drag it onto the operator's column and time you want, then drop it.
It expands straight back out to its full service length.
Want to move a Wait List appointment to a different day instead? Click it to open Visit Details and use Re-schedule, the same Clipboard method as any other appointment. See How to 'Move' and 'Copy' Appointments Using the Clipboard.
Related settings and articles
You can change the Wait List's name, hide the column temporarily, or turn it off completely. Those are settings changes, covered in their own articles.
Questions? Head to your Help & Support page and click Submit a Request. We've got you.