Before you can redeem pre-paid package items, you need to create and sell your packages. See Creating Salon Packages in Simple Salon to set one up, then Selling Salon Packages and Booking Clients in for their Prepaid Services to sell it to a client.
Redeeming package product items
Once a client has bought a package with products in it, go to their client card and open the Products tab. Any product with a yellow star next to it is part of a pre-paid package.
- Find the starred product and click Collect.
- A pop-up asks you to confirm. Click Yes.
Done. The product is now marked as collected and comes off the client's pending package items.
Note: collecting a product can't be undone from the client card. If you collect the wrong item, you'll need to refund or delete the sale instead. See Refunding a Prepaid Salon Package.
If you have any questions, please let us know via the Submit a Request option in your Help & Support page.