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FAQ

Come here for answers to frequently asked questions like "How do I open up a day on the Appointments page when I'm normally closed?" or "Where can I find my Simple Salon monthly invoices?".

  • How do I add a new location?
  • How do I open up the Appointments Page on a day that I'm normally closed?
  • Where can I view my client's invoices?
  • Why are appointments that were booked online being discounted?
  • Why don’t I have any historic End of Day figures?
  • How do I purchase SMS credits?
  • Can I temporarily hide the Wait List column when it's not in use?
  • How do I disable the Wait List?
  • What are incomplete transactions and how do I fix them?
  • Why are the #AppointmentTime# or #AppointmentDate# tags not working?
  • Can I delete an appointment that was paid for in full online?
  • Where can I view my client's SMS responses?
  • Where can I find my Simple Salon monthly subscription or SMS topup invoices?
  • Utilising Google Forms to collect information from clients, e.g. Consultation Forms
  • How do I re-send an SMS Campaign?
  • I've forgotten my PIN! How do I reset it?
  • Help! I've accidentally deleted an operator—what do I do?
  • How do I clear a client's account balance?
  • Why is my client's appointment not appearing in POS?
  • How do I send a support question to the Help Desk for prompt assistance?
  • What can my staff see?
  • Why is the Summary Report not working?
  • How do I change my password?
  • Why didn't my SMS reminders send?
  • What POS Hardware can I use?
  • What does Att* in the Operator Report mean?
  • What are clipboards?
  • How can I see all my clients?
  • What does 'Operator' mean?
  • How do I know if my SMS or email has sent?
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