FAQ
Come here for answers to frequently asked questions like "How do I open up a day on the Appointments page when I'm normally closed?" or "Where can I find my Simple Salon monthly invoices?".
- How do I open up the Appointments Page on a day that I'm normally closed?
- Where can I view my client's invoices?
- Why are appointments that were booked online being discounted?
- Why don’t I have any historic End of Day figures?
- How do I purchase SMS credits?
- Can I temporarily hide the Wait List column when it's not in use?
- How do I disable the Wait List?
- What are incomplete transactions and how do I fix them?
- Why are new client's email addresses not coming through to Simple Salon from Online Bookings?
- Why are the #AppointmentTime# or #AppointmentDate# tags not working?
- Can I delete an appointment that was paid for in full online?
- Where can I view my client's SMS responses?
- Where can I find my Simple Salon monthly invoices?
- Utilising Google Forms to collect information from clients, e.g. Consultation Forms
- How do I re-send an SMS Campaign?
- I've forgotten my PIN! How do I reset it?
- Help! I've accidentally deleted an operator—what do I do?
- How do I clear a client's account balance?
- Why is my client's appointment not appearing in POS?
- How do I send a support question to the Help Desk for prompt assistance?
- What can my staff see?
- Why is the Buy Credits or Summary Report link not working?
- How do I change my password?
- Why didn't my SMS reminders send?
- What POS Hardware can I use?
- What does Att* in the Operator Report mean?
- What are clipboards?
- How can I see all my clients?
- What does 'Operator' mean?
- How do I know if my SMS or email has sent?