If a client is already booked in for a pre-paid package service, but wants to reschedule, you can add the service back to the package instead. It can be booked in again whenever suits, once they know a new date.
- Click the client's name on their appointment.
- In the Visit Details pop-up, click Add Back To Package.
- Confirm.
The service goes back to the client's card, waiting in a Pending state under the Redeemables tab, ready to be booked in again later.
If you have any further questions, please send them to us via the Submit a Request option in your Help & Support page, we're here to help.