Need Help?
What's New...
Promoted articles
- Introduction to the new Simple Salon Online Bookings—NO Booking Fees
- Adding Group Services to Online Bookings
- Embed Online Bookings into WordPress
- Adding an appointment by tapping time slot on the app
- Lengthening or shortening an appointment on the app
- Checking client history notes on the app
- Operator's Week View in Simple Salon App
- Connecting Tyro to Simple Salon
- How to use Tyro in POS
- Uploading documents and files to client cards
- Uploading one or more photos to client cards
- Automatically market to clients who are due to rebook their appointment
- Automatically market to Clients Who Haven’t Been In
- Lock Visit Notes and Comments
- How to send a support question to the Help Desk for prompt assistance
Getting Started
- Need help? Introducing the Simple Salon Knowledge Base.
- You've signed up, now what? Time to Login!
- Your password is a little tricky to remember right? Let's change it!
- Setting up your salon and operator hours with the Simple Rostering
- Setting up SMS, buying SMS credits & enabling auto reminders
- Setting up your Operator columns
Online Bookings (NEW)
- ★ Introduction to the new Simple Salon Online Bookings—NO Booking Fees
- ★ Adding Group Services to Online Bookings
- ★ Embed Online Bookings into WordPress
- Auto Approve your Online Bookings
- Updating your Online Booking URL
- Displaying your operators online
Simple Salon iOS & Android App
- ★ Adding an appointment by tapping time slot on the app
- ★ Lengthening or shortening an appointment on the app
- ★ Checking client history notes on the app
- ★ Operator's Week View in Simple Salon App
- Adding an appointment using the + icon
- Moving an appointment to a new time or operator
Appointments
- Set your landing page to the Resources View
- Make appointments directly into the Resources colums
- How to double book an operator
- The right way to create a 'Wait List' column
- Getting Started with Appointments & POS
- Tracking Client History
POS
- ★ Connecting Tyro to Simple Salon
- ★ How to use Tyro in POS
- Pay using Afterpay in Simple Salon
- How to use Afterpay in Simple Salon
- How to refund a Zip Pay transaction
- How to use Zip Pay in POS
SMS & Email
- Creating stylish email templates with Simple Salon
- Allow clients to review your salon after their first visit
- Notify clients of significant changes via SMS
- Booked in clients still receiving the Re-Book Reminder
- SMS credit 'Auto Re-Charge' in Simple Salon Messaging
- Reinstating a client who previously opted out of receiving SMS
Simple Rostering
Advanced Rostering
Admin
- My future appointment prices didn't update - Bulk Price Change
- Setting up your operators & KPIs
- Setting your operator's commission structure
- Assigning specific services to operators
- How to create 'Categories' for your 'Services'
- Creating suppliers and assigning them to products
Gift Vouchers
- See your clients who have purchased a voucher
- Creating Gift Vouchers
- Selling Gift Vouchers to your clients
- How to redeem a Gift Voucher
- Using gift vouchers issued before starting with Simple Salon
- Processing Gift Vouchers With NO ID
Document & Photo Management
Clients
- The Client Capture Form—adding in new clients
- The Client Capture Form—updating existing client details
- Recording and viewing 'Client Comments'
- Recording and viewing client history—notes made on actual appointments
- Merging duplicate clients
- Deleting and undeleting a client
Salon Packages
Marketing
- ★ Automatically market to clients who are due to rebook their appointment
- ★ Automatically market to Clients Who Haven’t Been In
- Automatically market to clients who've recently been in
- See how your clients are finding your salon
- Seeing a list of clients who haven't come in—encouraging client retention & increasing rebook rates
- "Use Simple Salon to Grow Your Business"—Business Series
Reporting
- Why are my re-booking stats wrong?
- How To Export Data
- Hide Wages Report for Salon Mangers
- Understanding the Sales Report
- Annual sales figures in your 'Sales Report'
- 'Manual Reminder Clients' in the 'Client Marketing Report'
User Access
Loyalty Program
- Introduction to Loyalty Points
- Enabling clients for Loyalty Points
- Applying loyalty points to individual services, products, vouchers and packages
- Auto Loyalty Points—applying points to all services, all products, all voucher and/or all packages in one go
- How clients can use their loyalty points to redeem services
- Converting your clients' loyalty points to a Gift Voucher
Ordering & Stock
Account
- Extending hours over Christmas and other extended trade periods
- Closing your Simple Salon Account
- Suspending your Simple Salon Account
- I can't login!
- Operational Integrity - what you can do at the start of each week and how to handle an outage
- What you need to do when a staff member leaves
Location Settings
Partner Program
Data Import
Web Browsers
- Site not secure
- Internet Explorer - Clear AutoFill
- Mozilla Firefox - Clear AutoFill
- Google Chrome - Clear AutoFill
- Safari - Clear AutoFill
- AutoFill - Quck PIN issues or Password not working?
Settings
Xero
Discounting
Payment Gateways
Dome
- Online Bookings with Dome
- Introduction to Dome
- Global Appointments in the Simple Salon Dome
- Add a new location to your Dome
- Transferring stock between locations using the Dome
- Child location accounts to use Dome Simple Salon Messaging account
Did you know that you can. . .? Tips & Tricks.
FAQ
- ★ How to send a support question to the Help Desk for prompt assistance
- What are clipboards?
- Simple Salon Messaging - what you should know
- How come my SMS reminders didn't send?
- What is the 'System Operator'?
- What does Att* in the Operator Report mean?