If Auto Generate Order is adding the wrong amount of stock, or leaving a product out altogether, something in that product's setup usually needs a check.
Check the product's setup
- Go to Admin > Products, pick the product's brand, then hit Edit on the product.
- Note the Quantity, Min Qty, Max Qty and Supplier shown on the right.
Product missing from the order? Check whether Quantity is the same as, or higher than, Min Qty. Auto Generate Order only adds products that have dropped to or below their Min Qty. If Quantity is still above it, the system thinks you don't need more stock yet. Lower the Min Qty, or update the Quantity to match what you actually have.
Product added with 0 stock, or a strange amount? Check whether Max Qty is the same as, or lower than, Min Qty. Auto Generate Order works out how many to order from the gap between Max Qty and Quantity. If Max Qty isn't higher than Min Qty, the numbers won't make sense. Set Max Qty to whatever you want on the shelf after re-ordering.
Quantity doesn't match what's actually on your shelf? Make sure you're selling the product through POS and receiving stock through Ordering, so the system's count stays accurate. A quick stock take will bring it back in line.
Auto Generating for the wrong supplier? Auto Generate Order only picks up products assigned to the supplier you've chosen on the order. If the product's Supplier field doesn't match, choose the right supplier on the order, or fix the product's Supplier.
Still not right after checking all of the above? Ordering: Setting Up Product Quantities walks through the setup from scratch.
If you have any further questions, please send them to us via the Submit a Request option in your Help & Support page.