Simple Salon lets you run a Loyalty Program that rewards your clients with points.

Points can be earned on Services, Products, Gift Vouchers, Packages and Memberships. Each time a client buys one of these (with loyalty points turned on), the points are added to their total.

Clients can build up their points and use them to redeem services of your choice, or convert them into a gift voucher.

Most loyalty settings live in one place. Click your profile icon at the bottom left, choose Settings, and search for loyalty to open the Loyalty Points section.

Setting up takes four steps:

Enable your clients for the program.
Choose which items earn points.
Make gift vouchers redeemable with points (optional).
Make services redeemable with points (optional).

Let's get started!

Work through the steps below and open the linked article for each one. Then come back here for the next step.

Step 1. Enable your clients for the loyalty program

Clients need to be part of the program before they can earn points. You can enable everyone at once or one client at a time, and you can add every new client automatically.

Enabling Clients for Loyalty Points

Step 2. Apply loyalty points to your Services, Products, Gift Vouchers, Packages and Memberships

There are two ways to do this.

1. Give points automatically on everything. You set a percentage for each type of item, so you can earn points on services and products but not on vouchers, for example:

Auto Loyalty Points: Applying Points to All Services, Products, Vouchers and Packages in One Go

2. Apply points one item at a time. This is handy if only some services should earn points:

Applying Points to Individual Services, Products, Vouchers and Packages

Tip: in the Loyalty Points settings, switch on Award Loyalty Points on Discounted Items. If it's off, a discounted sale earns no points.

Step 3: Make gift vouchers redeemable using loyalty points

Now that clients can earn points, they can trade them for a gift voucher once they reach the amount you set:

Converting Your Clients' Loyalty Points to a Gift Voucher

If you don't want to use gift vouchers, skip to Step 4 to make services redeemable instead.

Step 4: Make services redeemable using loyalty points

You choose which services clients can pay for with points. Only services can be made redeemable. When a client has enough points, they can redeem the service:

1. Making Services Redeemable using Loyalty Points

2. How Clients Can Use Their Points to Redeem Services

Once you've been through these steps, your Loyalty Program is ready to go!

Day to day

Managing Client Loyalty Points from the Client Card: check a client's balance, reward points or convert them.
How to Manually Award Loyalty Points: top up a client's points by hand.

More ways to use loyalty

Client Barcoded Loyalty Cards: give each client their own barcoded card.
Recording, Tracking and Rewarding Clients who Refer New Clients: reward clients who bring in a friend.

If you have any questions, please send them to us via the Submit a Request option in your Help & Support page.