There's no way to delete a transaction that's been paid in full through Online Bookings, which also means you can't delete the appointment.
If you refund an appointment that was paid through Online Bookings, the money goes back to the client's original payment method through the Stripe integration. Because this is a live payment method, the record of the transaction has to stay. Otherwise, transactions in your Stripe account won't match what's in Simple Salon.
On a paid appointment you'll still see Re-schedule, Copy and Repeat, there's just no Delete option and no Add to sale.
If you need the slot free for a new booking, here are two ways to deal with it:
- Use the double book feature to add a second column, then move the appointment into that column. This leaves the original column free for a new booking. See How to Double Book an Operator.
- Move the appointment to a past date instead, so the current slot opens up. See How to Move and Copy Appointments Using the Clipboard.
If you have any questions, please send them to us via the Submit a Request option in your Help & Support page.