An incomplete transaction happens when a payment is attempted but fails, or gets cancelled partway through, without another payment type being finished in its place.
For example, if you're using Tyro or Zip Pay and the client's card is declined, the sale can be left incomplete.
Note: if you cancel on the Receive Payment screen yourself, you go back to the cart and nothing is saved. So an incomplete transaction usually means a card or terminal payment failed partway through.
Where do I find my incomplete transactions?
Incomplete transactions show up on your Transactions tab (via POS) or your Transaction Report (via Reporting > Report List) as Owing under Payment Type.
Here's how to find and clear one:
- Go to POS, then the Transactions tab.
- Open the filter next to the date range.
- Set Status to Incomplete, then hit Apply.
Click the transaction to open it. Then do one of the following.
- Choose the correct payment type and hit Finish Sale to complete it as normal.
- Cancel it if the sale shouldn't go through. See Editing, Deleting and Backdating a Transaction if you need to delete it altogether.
If you have any questions, please send them to us via the Submit a Request option in your Help & Support page.