No one likes a no show. Here's how to flag one, and where it shows up afterwards.
Flagging a No Show
- On your Appointments page, click the client's appointment to open Visit Details.
- Under Visit Flags, click No Show.
- A pop-up asks if you want to hide the appointment to free up the time slot.
- Click Yes if you want the slot back, so another client can book into it.
- Click No to keep the appointment where it is, marked in red.
Note: Once you click Yes and free up the slot, you can't bring that appointment back onto the diary. If you click Yes by mistake, the best fix is to recreate the appointment, then delete the old No Show one. You can still find a hidden No Show visit later. Check your Appointments Report, or the client's Bookings tab on their Client Card, where it shows as a No Show type.
If you clicked No, the appointment stays on the diary, turns pink or red, and the No Show flag shows highlighted whenever you open its Visit Details.
If you want to free up the time slot but keep the appointment visible somewhere else on the diary, look at the Double Book function instead.
Heads up: book that client in again later, and a red Previous No Show Client banner shows across the top of Select Services. You'll see it before you confirm the new booking.
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