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Refunding a POS Stripe Gateway Payment (Legacy)

  • Updated
⚠ Legacy Article: This article covers the older Stripe integration method. Most salons now use the current Stripe setup. See Connecting Simple Salon to Stripe for POS Payments for the current setup guide.

NOTE: This article refers to taking Stripe payments directly within POS ("Legacy Mode"). If you're instead looking to refund a deposit taken via the Online Booking platform or Stripe Invoicing, see How to Refund a Deposit.

When a client's sale was paid for using the Stripe Gateway (directly within POS), refunds first need to be processed directly within your Stripe account.

Once you have confirmation of the refund in Stripe, you can process their refund in Simple Salon.

Refunding in Stripe

  1. Log in to your Stripe account and go to your Payments page.
  2. Find the transaction you want to refund.
  3. Click the ••• icon to the right of the charge and select Refund payment.
  4. Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount.
  5. Select a reason for the refund. If you select Other, you must add a note that is attached to the refund.
  6. Click Refund.

The Stripe Refund payment window with the amount, reason and Refund button

The client's transaction will now show as Refunded in Stripe.

Refunding in Simple Salon

You can now refund the client's transaction as normal in Simple Salon. To learn how, see Refunding Through the Transaction List.

Note: When refunding this type of transaction in Simple Salon, you won't be able to select 'Stripe Gateway' as the payment method in POS. If you would like these refunds to be tracked under their own payment method, you can create one, e.g. 'Stripe Gateway Refund'. See Creating Custom Payment Method Types to learn how.

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