If you can't manage to login and you're using AutoFill (your password/username is automatically stored on your internet browser) click here to see how to resolve the issue.
If you can't login and you're not using AutoFill, watch out for the following:
Usernames and Passwords are Case Sensitive. This means that the details you enter when trying to login need to exactly match the Username and Password you created originally (or need to exactly match the Username and Password that was sent in your sign up email). To go into more detail:
- Your Username needs to be entered the same way that you created it (or entered exactly as shown in your sign up email). For example, if your Username is 'Admin', you need to enter in the Username with a capital 'A' and lowercase 'dmin' with no extra spaces. Likewise if your Username is 'administrator', it needs to be entered in all lowercase.
- Passwords follow the same rules as Usernames, where they need to be entered exactly as they were created (or entered exactly as shown in your sign up email). This means if there are capital letters in your password, ensure you enter it as such on the login page. If you need to reset your password, click here to learn how.
- If you enter in an incorrect Company ID you may be told that your details are incorrect or that your account has expired. If you receive either error but your account is definitely active—enter in your credentials again, including your Company ID. Once you've added in the correct credentials, you'll be able to successfully login.
If you're still having issues logging in after going through the above, please reach out to our support team by clicking the Submit a Request button—we can help troubleshoot and get you logged in!