If you're using AutoFill (your browser automatically fills in your username or password), your browser may be storing an old login. Clear your browser's AutoFill to fix that.
Not using AutoFill? Watch out for these:
- Check your Username is exact. Usernames and passwords are case sensitive. Type your Username exactly as you set it up, or exactly as it appears in your sign up email. For example, if it's "Admin", type a capital A and lowercase "dmin", with no extra spaces.
- Check your password is exact. The same case-sensitive rule applies. If you need to reset it, see how here.
- Check your Company ID. An incorrect Company ID can show as "incorrect details" or "account expired", even when your account is active. Re-enter all three fields, including your Company ID, and try again.
Note: if you see a message about "unable to verify required settings for this company", that's a different, account-level issue rather than a typing mistake. Submit a Request with your Company ID and the affected staff member's name, and our support team will check your account settings directly.
Still stuck after trying the above? Submit a Request and our support team will help you get logged in.