If you can't manage to login and you're using AutoFill (your password/username is automatically stored on your internet browser) click here to see how to resolve the issue.
If you can't manage to login and you're not using AutoFill, there are a few things you can try to login successfully.
The golden rule associated with your credentials, is that you'll always be able to login if you successfully enter in your credentials.
Usernames and Passwords are Case Sensitive. The details you enter when trying to login, need to match exactly, the Username, Password, and CompanyID you use.
Watch out for these common mistakes:
Entering in your username incorrectly
Your username needs to be entered in correctly. If your username is 'Admin', you need to enter in the username with a capital 'A' and lowercase 'dmin' with no extra spaces
Incorrectly entering in a password
Passwords follow the same rules as usernames, where they need to be entered 100% correctly for you to login. If you need to reset your password, click here to learn how.
Entering in an incorrect Company ID
If you enter in an incorrect Company ID you may be told that your details are incorrect or that your account has expired.
If you receive an account expired message, or you've been told your details are incorrect, enter in your credentials, including your Company ID again.
Once you've added in the correct credentials, you'll be able to successfully login.
If you've closed down your account previously and are trying to login, you'll need to contact Support to reactivate your account.
Feel free to reach out to us via the Submit a Request option in your Help & Support page.