If you can't manage to login and you're using AutoFill (your password/username is automatically stored on your internet browser) click here to see how to resolve the issue.
If you can't manage to login and you're not using AutoFill, there are a few things you can try to login successfully:
The golden rule associated with your credentials, is that you'll always be able to login if you successfully enter in your credentials
In other words, the details you enter when trying to login, need to match exactly, the username, password, and companyID you use.
Watch out for these common mistakes:
- Entering in your username incorrectly
Your username needs to be entered in correctly. If your username is 'Admin', you need to enter in the username with a capital 'A' and lowecase 'dmin' with no extra spaces.
- Creating a difficult username
Usernames should be created so that they are relatively easy to use and remember. For example, the username 'Administrator' is easy to remember.
If someone was using this username, they would only need to:
1. Enter in a capital 'A' at the start of the username 'Administrator' and lowercase 'dministrator'
2. Ensure there are no blank spaces
As a bad example, creating a username ' John Smith ' is hard to remember.
If someone was using this username, they would need to:
1. Have one blank space at the beginning of the username
2. Enter in a capital 'J' at the start of the name 'John' and lowecase 'ohn'
3. Have one blank space between the names 'John' and 'Smith'
4. Enter in a capital 'S' at the start of the name 'Smith' and lowercase 'mith'
5. Enter in one blank space at the end of the username
- Incorrectly entering in a password
Passwords follow the same rules as usernames, where they need to be entered 100% correctly for you to login.
For example, you would be able to login with this strong password 'S1wple3@5%y' by:
Note: Do not use this example password as your password for Simple Salon
1. Ensuring there are no blank spaces
2. Entering in a capital 'S', the number '1', lowercase 'wple', the number '3', the '@' symbol, the number '5', the '%' symbol, lowercase 'y'
If you had this password you would not be able to login if you entered in 's1Wple3@5%y ':
The errors are:
1. The 's' is not a capital 'S'
2. The 'W' is not a lowercase 'w'
3. There is a blank space at the end of the password
Remember to create strong passwords with at least 8 characters, one capital letter, one number, and one symbol.
- Entering in an incorrect Company ID
If you enter in an incorrect Company ID you may be told that your details are incorrect or that your account has expired.
If you receive an account expired message, or you've been told your details are incorrect, enter in your credentials, including your Company ID again.
Once you've added in the correct credentials, you'll be able to successfully login.
If you've closed down your account previously, and are trying to login, you'll need to reactivate your account. Feel free to reach out to us at firstname.lastname@example.org and get in touch with our team to re-activate your account.
If you have any questions anytime, feel free to send them to us via the Submit a Request option in your Help & Support page.