Sometimes a client wants to use a Gift Voucher that has already expired to pay for their sale. If you're happy to allow it, you'll first need to change the voucher's expiry date so POS will accept it.
- Go to Reporting in the left menu, then open Report List and select the Gift Voucher Report.
- Find the voucher's product row in the report and click the dollar amount under Sold. This opens the Gift Voucher Sold Details list for that product.
- Find the client's row and click the Voucher ID link on the right. The Voucher Details panel opens on the right of the screen.
- Untick Never Expire if it's ticked, then use the calendar icon next to the Gift Voucher Expiry field to pick a new date. Or tick Never Expire instead if you'd rather the voucher never run out.
- Click Update to save.
Clicking Update takes you to the client's card, where you can check the new expiry date on their Gift Vouchers tab.
Done. The Gift Voucher can now be used to pay for the client's sale. Add the client back to POS and away you go.
If you have any further questions please feel free to send them to us via the Submit a Request option in your Help & Support page.