Your client enters a gift voucher code at the online booking checkout and sees a red message: Voucher is Already Redeemed. The voucher still looks valid in Simple Salon. Here's what to check.
Check the voucher type
Simple Salon has two types of gift vouchers:
- Dollar value vouchers work for any service, up to the voucher's dollar value.
- Service or item vouchers work for one specific service or item, like "Customised Facial 45".
Online bookings only take dollar value vouchers. A service or item voucher can't be used at the online checkout.
What to do
- Go to Reporting, click the Report List tab, then open the Gift Voucher Report. Find the voucher and check it hasn't been redeemed or expired.
- Check whether it's a dollar value voucher or a service or item voucher.
- For a service or item voucher, ask your client to book online without the voucher. Redeem it when they arrive for their appointment.
- For a dollar value voucher that still shows the error, send us a request using Submit a Request in your Help & Support page. Include the voucher number and a screenshot of the error.
Note: Sometimes the voucher status in Simple Salon and the online booking page are out of step. If your voucher is clearly valid and the error stays, we'll look into it.