To refund a Zip Pay transaction, you'll first need to connect your Simple Salon account to your Zip Pay merchant account. See Connecting Zip Pay to Simple Salon to set this up.
- Go to POS > Transactions, find the sale you want to refund.
- Tap More on that row and choose Refund.
- On the payment screen, Zip Pay is preloaded for you since it's an integrated transaction. Tap Finish Sale to complete the refund.
The refund is processed through Zip Pay. You can find the completed refund any time under Transactions in POS.
If you have any questions anytime, please feel free to send them to us from your Help & Support page via the Submit a Request option.