The Simple Salon Value Add feature gives you the ability to encourage staff to up sell specific services to your customers when they come in.
For example, you might be having a sale on a Repair Treatment, and would like staff to up sell this to all customers coming in for other services. Using the Value Add feature for this allows you to track operator performance by looking at the figures in the Operator Report.
Setting up a Value Add service to 'Up Sell'
- Click the profile icon at the bottom left of the left main menu and choose Settings.
- In the Application section, switch on Enable 'Value Add' Services.
- Click Save at the top right.
- Click Admin in the left main menu, then click the Services tab.
- Under Categories, click Value Add. It appears after you switch the setting on, so you won't need to create it.
- To increase your service revenue, choose a service to promote, for example a Repair Treatment. Click New next to Services, enter the details of the service you want to up sell in the right side panel, and click Save.
Making an appointment for a Value Add service
- Click an empty time slot in the operator column, then click Add booking.
- Search for your client and click their name in the search results.
- In Select Services, click the Value Add category and choose the service.
- Click Confirm.
Now any time a client comes in for a colour, you can ask your staff to suggest a Repair Treatment, in turn increasing the client's average spend.
Need more help booking? See How to Create an Appointment.
Tracking operator performance and how well they are up-selling
To check how well your operators are up selling a service, click Reporting in the left main menu, then the Report List tab, and open the Operator Report. The Value Add column shows how much each operator is up selling.
That's all there is to it. Start using this feature to increase your sales now.
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