Up Selling with Simple Salon

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The Simple Salon Value Add feature gives you, the salon owner, the ability to encourage your staff to up sell specific services to your customers when they come in. The feature allows you to track their performance as the figures are collated in the Operator Report. Let's say that you would like to promote a hair treatment when a client comes in for a colour—Simple Salon can do just this.

Setting up a Value Add service to 'Up Sell'

Go to your Settings, then Application Settings, tick Enable 'Value Add' Services and click Save.

Now go to Admin then the Services tab. Under Categories, select Add Value.

To increase our service revenue, we want to promote a Value Add service i.e. the Repair Treatment.

Click New, and on the right side panel enter in the details of the new service, which you would like to up-sell. (i.e a Repair Treatment after a hair colour) and Save.

Making an appointment for a Value Add service

Click the time slot in the operator column to make the appointment. Search for your client and click their name in the Search Results. Select Value Add from the category drop down menu in the Select Services window and Confirm.

Now any time a client comes in for a colour, you can ask your staff to suggest a Repair Treatment, in turn increasing the client's average spend.

Tracking operator performance and how well they are up-selling

You can check how well your operators are up selling a service by going to Reporting then Report List. In your Operator Report you can see how many of your operators are up selling the service by referring to the Value Add column for each operator—in this case, Barry and Joey are not doing so well.

That's all there is to it. Start using this feature to increase your sales now.

Want to see up selling in action?

 

If you have any questions, please send them to us via the Submit a Request option in your Help & Support page.

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