Stop Client blocks a client from being booked into appointments. Use it if a client is no longer welcome, or if you need to stop new bookings for them for any other reason.
Before you start: these steps are done in the Old Look. Click your profile icon at the bottom left of the main menu, then click Switch to Old Look.
1. Stop a client
- Search for the client and open their Client Card.
- Click Actions.
- Click Stop Client in the menu.
- Confirm when prompted.
Once stopped, the client is flagged and can no longer be booked into an appointment.
2. Reactivate a stopped client
- Search for the client and open their Client Card.
- Click Actions.
- Click Stop Client again to switch it off.
3. Check whether a client is stopped
Open the client's Client Card and click Actions. A stopped client shows Stop Client as active in that menu, and the Client Card itself carries a visual flag for a stopped client.
What's next?
For everything else on the Client Card, including the rest of the Actions menu, read How to Find and Use the Client Card.
Questions? Head to your Help & Support page and click Submit a Request. We've got you.