Anytime your clients reply to an SMS you send to them, the replies are displayed in your Campaign Report (via the Marketing tab).
You'll first see a list of all campaigns that have been sent from your account (either via SMS or Email):
You can tell the status of a campaign via the Status column. Click here for more information on how to tell if an SMS/Email campaign has sent
Simply click Recipients for the campaign you wish to view, and if the client has replied you will see it in the Response column:
Notes:
- If you would like to turn on SMS Notifications (so you can receive client's responses via email). In your Simple Salon account go to Settings (under the profile icon at the bottom left) > Marketing > SMS Response Notification > Save.
- If you need to resend an SMS, simply click the Re-send button next to the campaign in your Campaign Report. Click here for more information on re-sending campaigns.
- If you're unsure why your SMS campaign hasn't sent, please click here for a quick troubleshooting guide.
If you have any further questions, send them to us via your Help & Support page by clicking the Submit a Request option. We're here to help.