Simple Salon AI, known as Aidan, is the built-in support assistant. Ask Aidan how to do something in Simple Salon and get an answer without leaving the app.
How to open Aidan
- Look at the left menu and find the Chat Support button near the bottom. It has a small robot face on it.
- Click it. The Simple Salon AI chat opens in the middle of your screen.
- Aidan says hello. Type your question in the box at the bottom and click the send button.
- To close the chat, click the X at the top right of the chat.
The Chat Support button is in the left menu on every main screen, so you can ask Aidan from wherever you are working.
What you can ask Aidan
Aidan answers questions about using Simple Salon. Under the answer, it shows the help article it used, so you can open the full steps. Try questions like these:
- How-to questions: "How do I add a new client?" or "How do I process a refund?"
- Feature questions: "What is Smart Send?" or "How do operator levels work?"
- Finding things: "Where do I find my reports?" or "How do I access my roster?"
Tips for better answers
- Be specific. Instead of "help with appointments", try "how do I set up recurring appointments".
- Use the feature name. Words like "POS", "Smart Send", "Online Bookings" or "Roster" help Aidan find the right article.
- Ask one question at a time. Short, focused questions are easier to answer.
- Follow up. If the first answer doesn't cover it, ask another question in the same chat.
Still need help?
If Aidan can't answer your question, or you need hands-on help, our support team is here. Use the Submit a Request link.