How to Set My SMS Account up to Avoid Unexpected Charges


1. Check Character Count & Send Yourself a Test Message

When creating your message, you should always take note of the following:

  • Tags and/or emojis used
  • Length of the message
  • How many clients it will send to
  • How many SMSs will be required

Your Simple Salon account will give you an estimation, however it is imperative that you send yourself a preview message as a test before sending the campaign off to your clients.


These are some things to consider when crafting your message:

  • Message length can vary based on any 'tags' used. Tags may be a different length depending on which clients it's being sent to e.g. the First Name/Full Name Tag could vary in length. One client may only have 5 characters in their name, whereas another could have 15 etc.

  • Some characters—like emojis/special characters—may actually be more than one character. They might display as one, but could technically count as two characters.

If you've only used text, and no tags or emojis, then the estimation your Simple Salon account provides should be reasonably accurate.

These are small things to consider, but if you've sent a campaign to over 2000 clients—it will begin to add up.

2. Turn Off Auto Re-Charge

If you would prefer your account to not top up automatically, make sure that you do not have auto re-charge on.

This setting is located in Admin, then select SMS & Email.

Go to the SMS Account Setup section.

Untick Enable Auto Top-Up and then Save:


3. Disable Multiple SMS Messages

If you do not wish to go over the 160 character limit, you can also untick the Allow Multiple SMS Messages setting.

Go to Settings (by clicking the blue circle icon on the top right corner):


In Marketing Settings, untick Allow Multiple SMS Messages and then Save.


For more information on how many characters you can have in an SMS message, click here.

If you ever have any questions, please send them to us via the Submit a Request option in your Help & Support page—we're here to help.

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