In SMS Account Setup (via Admin > SMS & Email), you'll notice a Dedicated Number section.
This Dedicated Number section is usually for a "Virtual Number".
Virtual Number is referring to a mobile number that can be purchased. This means that messages to your clients will come from the same number every time (and their responses are directly linked to your account).
This number can't be called and is only for the purpose of sending SMSs to your clients from your Simple Salon account.
If you would like to use the same number every time (and also have it linked to Simple Salon for confirmations) you must purchase a Virtual Number. Please click the following link to learn how to set up a Virtual Number:
Unique Virtual SMS Numbers in Simple Salon Messaging (SSM)
What happens if I leave the Dedicated Number section empty?
By default your texts will be sent from a random pool of numbers (also known as a Shared Number).
This comes at no extra charge (you will just be paying for your credits and the actual messages sent).
Any client responses to this 'Shared Number' will come through to Simple Salon in your Campaign Report as normal.
If you have any questions, please send them to us via the Submit a Request option in your Help & Support page—we're here to help.