In SMS Account Setup (via Admin > SMS & Email), you'll notice a Dedicated Number section.
This Dedicated Number section is usually for a "Virtual Number".
Virtual Number is referring to a mobile number that can be purchased. This means that messages to your clients will come from the same number every time (and their responses are directly linked to your account).
This number can't be called and is only for the purpose of sending SMSs to your clients from your Simple Salon account.
Can I use a word or personal number in the Dedicated Number section?
Yes, however, in order to protect message recipients from SMS scams and to meet legal requirements, we are required to register the number or word you'd like to use as your Dedicated Number. Please reach out to our support team to get your number or word registered by clicking here.
Also, putting a personal/business number or word into this Dedicated Number section will stop responses coming through to your Simple Salon account.
You can still see what was sent to clients via your Campaign Report, but replies will NOT be listed.
Therefore, if you want to utilise the SMS Confirmation system (where client's appointments are automatically confirmed), then you must not have a word, personal/business number in this Dedicated Number section.
If you would like to use the same number every time (and also have it linked to Simple Salon for confirmations) you must purchase a Virtual Number. Please click the following link to learn how to set up a Virtual Number:
What happens if I leave the Dedicated Number section empty?
By default your texts will be sent from a random pool of numbers (also known as a Shared Number).
This comes at no extra charge (you will just be paying for your credits and the actual messages sent).
Any client responses to this 'Shared Number' will come through to Simple Salon in your Campaign Report as normal.