If the Text button is greyed out on a client's profile, or SMS reminders aren't reaching some clients, work through these checks.
- The client has unsubscribed (sent STOP). If a client replied STOP to an earlier SMS, Simple Salon marks them as unsubscribed and blocks further texts. Check the client's profile for an Unsubscribed SMS status. They can opt back in by contacting you directly, then you can re-enable SMS on their profile.
- No valid mobile number on file. The Text button is greyed out if the client has no mobile number saved, or only a landline. Check the Mobile field on their profile.
- SMS Promotions isn't ticked. For a marketing or promotional SMS, the client needs SMS Promotions ticked on their profile.
- You're out of SMS credits. Go to Admin, then Messaging, and check your balance under SMS Setup. Buy more credit from there if you need to.
- Several clients are affected at once. If the Text button is greyed out for many clients and you've checked all of the above, there may be an account level issue. Contact Simple Salon support with your account details so we can look into it.
If you've worked through all of these and it's still not fixed, get in touch with us. Let us know which steps you've already tried, it helps us sort it out faster.