Skip to main content

How to Set Up SMS Confirmations

  • Updated

Overview

Simple Salon can send clients an SMS before their appointment. Clients can reply to confirm. This helps cut no-shows and keeps your diary full.

You set this up as an appointment reminder, in the Smart Send area.

Setting Up SMS Confirmations

  1. Go to Admin and click the Messaging tab.
  2. In the Smart Send section, click Edit next to 1st Appointment Reminder.
  3. Tick SMS Enabled.
  4. In Days BEFORE Appointment to send message, enter how many days ahead to send it.
  5. Pick an SMS Template that asks the client to reply Yes. Your salon may already have one, such as a "Reply Yes" reminder.
  6. Click Save.

Automatic 1st Appointment Reminder Details panel with the SMS Template drop-down outlined in red

To change the wording, see How to Edit SMS & Email Templates.

How Confirmations Work

  • Reminders are sent automatically, this many days before the appointment.
  • When a client replies Yes, the letter C (for Confirmed) appears on their appointment.
  • The default reminder templates don't include a "Reply Yes" line. Use or make a template that does.

SMS Credits

Each SMS uses one SMS credit, so make sure you have enough. You can see your balance and buy more in Admin > Messaging, in the SMS Setup section. See How to Purchase SMS Credits and Enable Automatic Appointment Reminders.

Tips

  • Sending 1 or 2 days before gives clients time to cancel or reschedule.
  • To see who replied, open the Campaign Report from the Marketing page.

Related articles

If you have any questions, please send them to us via the Submit a Request option.

Related articles