Can I move an appointment that has already been automatically flagged as confirmed?

Simple Salon doesn't automatically remove a Confirmed flag when you move an appointment to a future date.

If a client has already confirmed their appointment and you then move it to a future date, the flag stays ticked. You need to untick the Confirmed flag on the appointment yourself, after you've moved it.

1. Click the appointment to open its Visit Details.
2. On the Details tab, find the Visit Flags pills.
3. Click the Confirmed pill to untick it.

Unticking the flag allows a new reminder to go out, but only if the reminders for that day haven't already been sent. For example, say reminders go out 2 days ahead of time. If you move an appointment from today to tomorrow, tomorrow's reminders will already have been sent, so removing the flag won't trigger a new one.

If you need to message the client directly, open the Details tab and click the phone icon next to their mobile number.

Note: if there's no phone icon next to the client's mobile number, the client needs to be enabled for SMS. See Enabling Clients for SMS/Email Individually and All at Once.

If you have any questions, please send them to us via the Submit a Request option in your Help & Support page.