Creating and Editing SMS & Email Templates


The video above will show you specifically how to edit the SMS Reminder template wording, and the steps below will also show you how to edit the wording of any SMS or email template.

Simple Salon provides you with SMS and email templates which you might like to use for reminders and promotions.

Simple Salon also allows you to change the wording in these existing templates, or even create your own templates from scratch. You can personalise your SMS and email templates with tags like Client First Name, Appointment Day Of The Week, Service Name, Operator Name and more.

Once these templates are created, you can use them for SMS and email appointment reminders, first visit messages, birthday messages, rebook reminders, follow up messages, and limitless manual marketing.

Customising your SMS and Email Templates

You can create new templates and edit existing ones via the Lists tab in Admin. Select from the drop-down menu SMS & Email Templates:


We have provided you with a range of Default Templates, which you are more than welcome to use. You can Preview each template to have a look at how they read.

If you come across a template you like, but you would like to change some of the wording go ahead and click the Copy option.

Let's go with the Default SMS Reminder as an example. This is the default template that is used for your 1st and 2nd Appointment Reminders (which are located in Admin > SMS & Email > 1 Touch Marketing).


Here we have the back-end of the message template, where the wording of the default template has been copied over into a new template for you to customise as needed.

The #ClientFirstName# is a Tag.

A Tag inserts the relevant information into the SMS or email when it is sent to a client.

In this case, the #ClientFirstName# will insert the client's first name into the SMS Reminder. It knows whose name to insert based on the mobile number it is being sent to. It matches the information.


Same goes for #AppointmentDayOfTheWeek#, #AppointmentDate#, #AppointmentTime# etc. The system will look to see when the client's appointment is and insert the correct day, date and time into their reminder. NOTE: Any of these "Appointment" tags (i.e. Appointment Service Name/Day of Week/Date/Time) can only be used in the context of your Appointment Reminders (i.e. you can only use these tags for your 1st or 2nd Appointment Reminders in 1 Touch Marketing).

Feel free to tweak the wording, get creative.

When editing your SMS Reminder, ensure you add in the sentence "Reply Yes To Confirm". This tells the clients to reply Yes, which in turn will automatically put the C (for Confirmed) on their appointment.

NOTE: If you are adding in the Reply Yes To Confirm sentence to your SMS Reminder template—after you have created the template you'll then need to go back to Admin > SMS & Email > Edit the Appointment Reminder and choose the new SMS template (which you just created with the new wording) from the right-side panel. This will become the new template that is sent as the reminder instead of the default one. Then click Save.

You can change the name in the Template Name field as well:


You can also send yourself a preview of the message. When you're happy with the changes you've made, click Save.

That's all there is to it. This was just one example, but you have lots of templates in there which you can edit, and even start creating some of your own.

If you have any questions, please send them to us via the Submit a Request option in your Help & Support page. 

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