Having trouble with the Tyro and Simple Salon integration? Here are a couple of common problems and how to sort them out.
1. How to cancel a transaction in Simple Salon.
If the Tyro screen has already started, tap Edit, which will reverse the sale.
If the transaction is incomplete, or you've already left the POS screen, it's most likely sitting in an incomplete state.
To cancel it, go to POS > Transactions, find the transaction, tap More, then continue with the instructions above.
2. Tyro is connected and your devices are paired, but Tyro doesn't come up when you take a credit card or EFTPOS payment.
You've connected to Tyro, paired your devices, and tried Credit Card or EFTPOS in POS, but nothing happens on the Tyro side. No Tyro screen, and the terminal isn't picking up the sale.
First, try logging out on the computer that isn't working, to refresh its settings, then log back in and try Credit Card or EFTPOS again.
If that doesn't fix it:
- Open the profile icon at the bottom left of the main menu, choose Settings, and search for POS Payment Gateway.
- Set it to "None" and click Save.
- Open POS Payment Gateway again and set it back to your usual option.
- Click Save to update the changes.
If you have any questions anytime, please feel free to send them to us from your Help & Support page via the Submit a Request option.