Adding Group Services to Online Bookings

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To make it super easy for your clients to book online, and to also make sure that they are choosing the right components to make up their booking, you can group together your popular service combinations and display them as a group service online. This means that instead of choosing multiple services, the client only has to choose one group service, which has all the right components.

We call these popular service combinations, Group Services i.e. "Full Head Foils + Style Cut".

Create individual services first

Go to Admin, then into the Services tab. Create each of the individual services first.

To create an individual service, click New in the Services for *insert category you've selected* section. Fill out the service details on the right and Save.

(Note: If any of the services require processing time, make sure you add it to the service i.e. colour services require processing duration).

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Create the next individual service.

Click New in the services section and fill out the service details on the right and Save.

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Grouping individual services together to create a Group Service

Now that you have your individual services created, you can group them together to create the Group Service which will consist of the right individual services.

Still in the Admin section, in the Services tab, click New in the Services for *insert category you've selected* section on the right.

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On the right side panel, tick Group Service and fill out the details i.e. Service Name.

(Note: Don't tick Override Price or Override Duration, as it will use the pricing and service duration which you have added to the individual services).

Click Save.

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Locate your newly created Group Service in your service list, and click Items.

(Note: Group Services have a folder icon next to them).

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Click New Item to add the first individual service to the Group Service.

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Choose the individual service from the right side drop-down menu and click Save.

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The individual service is added to the Group Service.

Now do the same thing to add the next individual service (click New Item).

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Choose individual service from the right side panel and Save.

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Do this until all individual services are added to the Group Service.

Once all of the individual services are added to the Group Service, you're done—the group service is ready to be displayed online.

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Displaying Group Services online

Note: If you haven't yet set up your online bookings (added operators, online categories and services to your online bookings site) please do so first by following the steps in this article. Then come back to here to add your Group Services to your online bookings site.)

Go to Online in the top orange menu bar. Go to the Setup tab. Click Services.

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From the drop-down menu, choose the Online Category you wish to add your Group Service to.

Then click Add Services (top right corner).

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Tick your newly created group service from the list of services. Then click Save.

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Now your group service is available for your clients to book online.

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What it looks like to your clients when they book online for this group service

To see what it looks like for your clients to book online for this group service, click the green View Bookings Site button (top right).

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Your online booking site will look similar to the one displayed below.

Your clients can simply choose the date, time, service, operator and the available appointment options will display.

You can see our newly created group service "Full Head Foils + Style Cut" is displaying appointment options under the Hair Colouring and Highlights category.

Your client will simply click Book to book it online.

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When a client books online for the group service, this is how it will display on your end.

You can approve the online appointment via your Online menu option, or directly from the Appointments page.

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Once the appointment has been approved, it will display like this below. As you can see, the processing time has left a gap after the colour service.

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Go ahead and follow these same steps to create all of your popular service combinations as Group Services, making it easy for your clients and more convenient for you.

If you have any questions anytime, feel free to send them to us via the Submit a Request option in your Help & Support page.

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