To use Tyro in POS, you'll first need to connect your Simple Salon account to your Tyro terminal. See Connecting Tyro to Simple Salon to set this up.
Using Tyro in POS
Once you've connected your terminal, you're ready to use Tyro in POS. Tyro can be used for all credit card and EFTPOS transactions.
- Add a client and their items to the sale, then tap Receive Payment.
- On the payment screen, tap the Credit Card or EFTPOS tile.
- The transaction is processed through Tyro on your terminal.
You can find the completed transaction any time under Transactions in POS, or in the Transaction Report under Reporting > Report List.
Troubleshooting
Cancelling a Tyro transaction
If the Tyro screen has already started, tap Edit, which will reverse the sale.
If you've already left the POS screen, the sale is most likely sitting as an incomplete transaction. See What are incomplete transactions and how do I fix them? to find it and clear it.
Tyro doesn't come up when you take a payment?
You've connected Tyro and paired your terminal, but nothing happens on the Tyro side when you tap Credit Card or EFTPOS.
First, log out on the computer that isn't working, then log back in. This refreshes its settings. Try the payment again.
If that doesn't fix it:
- Click your profile icon at the bottom left of the main menu, choose Settings, and search for POS Payment Gateway.
- Set it to None and click Save.
- Set POS Payment Gateway back to Tyro and click Save again.
Quick check: Tyro only shows in the POS Payment Gateway list once Tyro is connected to your account.
If you ever have any questions, please send them to us via the Submit a Request option in your Help & Support page, we're here to help.