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How Clients Make Online Bookings

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As a Simple Salon customer, you get your very own mini-site for online bookings!

You get a location-based URL which can be added to the book online option on your website, and/or to your Facebook — Book Now button. You can also embed your online booking mini-site into a page on your business website.

The steps below will show you what it looks like for a client when they make an online booking. Clients can be on a computer, tablet or phone when they make online bookings. Your online booking mini-site is mobile responsive, which means the screen format will change to suit whatever device they are using.

Making an Online Booking

When the client clicks/taps your website's book online option or the Book Now button on your Facebook page, here's what they'll see (but it will display your salon name, salon details, location, operators, services, availability etc).

Your client can click/tap each option (Choose what they'd like to book, Day, Time) to specify the appointment they want, then click Search. The available appointment options will display below and they can click/tap Book next to the appointment they want.

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The client will then be able to see a summary of their booking. If you have Pay At Salon activated, the client will be notified in the pop-up window to pay at salon.

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However, if you have Pay Full Amount activated, the client will be prompted to click the Pay $ button.

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If your client is logged in, they can then enter their credit card details or enter in their gift voucher ID (to pay for the booking in full):

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NOTE: Click here to see how to activate either Pay At Salon, Pay Full Amount or Require Deposit.

After clicking Book or Pay $ button, the client will be prompted to Login or Sign Up. This is to ensure that you capture all of their contact details.

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NOTE: If a client is having issues logging in, confirm that they are logging in using the method they signed up with. E.g. if they signed in using their Google account, they will need to click that option every time as entering an email and password directly won't work.

If they are a new client, they will need to select Don't have an account? to create one and verify their mobile and email. The client will register their details, tick the consent box, and click/tap Sign Up.

The system will send a code to the client's mobile number. They will need to enter the 4-digit mobile code to verify their mobile number.

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The system notifies the client if they have successfully verified their mobile number.

The system will not automatically verify the client's email—after the client has confirmed their mobile, they will be able to continue and make the booking. Although they are required to enter an email when signing up, they don't need verify it until after they've made their booking.

Client's can access the Update Profile link (top right corner of the Online Booking site) to verify their email. They'll immediately be asked to verify their email address before they can edit their other details:

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A link will be sent to their email that they can click to confirm it's them. The system will notify the client if they have successfully verified their email address.

If a new client hasn't yet verified their email address, it won't be automatically connected to their Simple Salon account—only their mobile number will be. The client simply needs to go to their Online Booking account details to verify their email. Their email will then be linked to their Simple Salon account.

NOTE: If the client is having trouble verifying their account, ensure that the client is correctly entering the code into the field.

Once they have signed up and logged in and if you do have auto-approval enabled, the following Booking Success pop-up will display:

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If you do not have auto-approval enabled, the following Booking Pending pop-up will display.

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At this point, your salon will receive an appointment alert. You will have 2 hours to accept the booking (if the booking comes in overnight or outside of business hours, you'll have 2 hours starting from the beginning of the next business day to accept the booking).

The client will then be directed to their client profile, where they can check out their history, re-book, or cancel upcoming appointments:

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If clients wish to view their packages, payment methods, or bookings, they can click on their profile picture at the top right of the page and select the appropriate option:

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Once you have accepted the online booking, the system will send a confirmation SMS/email to the client letting them know that the appointment has been confirmed, along with the details of their appointment.

Note: Click here to learn how to accept online bookings, and here to learn how to set up appointment approval SMS/email alerts.

If you have any questions, please send them to us via the Submit a Request option in your Help & Support page.

Have more questions? Submit a request
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