After a client's sale, the rebook reminder pops up. Sometimes you click Yes to rebook the appointment. Sometimes you click No.
If you click No and build a brand new appointment for the same client later on, that new future appointment still counts in your rebooking results.
Simple Salon counts every future appointment a client has as a rebooking. So don't worry if you don't always rebook through the Rebook Reminder at the end of a sale.
Note: The pop up only shows when Re-Book Reminder Enabled is turned on. You'll find it under Settings, in the Cash Register (POS) section.
Check your rebooking figures
The Client Retention Report is the best place to see your rebooking numbers. It's a really good one.
- Click Reporting in the main menu.
- Click the Report List tab.
- Open the Client Retention Report.
- Choose your date range and operator.
You'll also see a Re-Booking box on the Reporting Dashboard.
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