What is the Online Platform Fee? – Simple Salon

The Online Platform Fee is a 99c fee on each transaction made through your Online booking site, which is provided by Slick. It applies to salons in every country.

It applies to online bookings and online purchases.
It's charged once per transaction, not per service. A booking with three services has one fee.
It doesn't apply to appointments you make yourself on the Appointments page.

Clients see the fee when they book or buy online, whichever payment option your salon uses.

How the fee works for each payment option

Your salon chooses how clients pay for online bookings: a deposit, full payment upfront, or Pay at Salon. The fee works a little differently for each.

Pay online (deposit or full payment)

The client pays the fee at checkout. This hasn't changed. Clients paying online have always paid this fee.

Pay at Salon

From 1 November 2026 the fee also applies to Pay at Salon bookings. We charge the fee to you on your regular billing cycle. You can then recover it from the client at the POS, or cover it yourself.

This change follows the Reserve Bank of Australia changes to card surcharging from 1 October 2026. Charging the fee on every online booking, however the client pays, keeps it a platform fee and not a card fee.

How to turn Pass On Online Platform Fee on or off

This setting decides whether Pay at Salon clients are asked to pay the fee at the POS. It was added on 1 November 2026 and is ticked by default, so Pay at Salon works the same way as Pay online. Untick it if you'd rather cover the fee yourself.

Switch to the Old Look first (profile icon at the bottom left of the main menu, then Switch to Old Look).

Go to Online.
Select the Admin tab.
In General Settings, find PAYMENT SETTINGS.
Tick Pass On Online Platform Fee to have Pay at Salon clients pay the fee. Untick it to cover the fee yourself.
Click Save.

When it's ticked: a System - Online Platform Fee line is added to the client's sale at the POS. The client pays it and you're reimbursed. You can still remove the line from a single sale if you want to cover it for that client.

When it's unticked: no fee line is added at the POS. You'll still see the fee on your normal Simple Salon billing.

Either way, clients who pay online still pay the fee at checkout.

Note: Pass On Payment Processing Charges is a different setting. It isn't available for Australian salons from 1 October 2026. Changing one setting doesn't change the other.

When the fee is charged

You accept an online booking: the fee applies. It isn't refunded if the client later cancels online or doesn't show, or if you cancel or delete the booking.
You reject an online booking: no fee is charged. If the client paid online, their fee is refunded.

Ways to cover the cost

If you'd rather not pay the fee for Pay at Salon bookings, you can:

Leave Pass On Online Platform Fee ticked, so the client pays it at the POS.
Change your online bookings to take a deposit or full payment upfront. The client then pays the fee at checkout and you aren't charged.
Use Service Price Auto Mark-Up % to raise your service prices on your Online booking page by a percentage. It's in Online > Admin > General Settings, under SERVICE SETTINGS.

How to see the fees in your reports

Go to Reporting > Report List > Transaction Report.
Set Payment Type to Slick, choose your dates, then click Go.

Common questions

Is the fee charged for each service in a booking?
No. It's one fee per transaction.

A client bought two vouchers in one go. Is that two fees?
No. One checkout is one transaction, so there's one fee.

A client booked and then cancelled. Do I still pay the fee?
If you accepted the booking, yes. If you rejected it, no.

A Pay at Salon client doesn't want to pay the fee. What can I do?
Remove the System - Online Platform Fee line from their sale at the POS. You then cover the fee for that booking.

Can I stop clients paying the fee online?
No. Clients who pay online always pay the fee at checkout. The Pass On Online Platform Fee setting only changes what happens at the POS for Pay at Salon bookings.

If you have any questions, please send them to us via the Submit a Request option in your Help & Support page.