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Online Booking Admin Settings: Payments, URLs, Terms and Style

  • Updated

Getting to the Online Booking Admin Tab

  1. Click Online in the main menu on the left.
  2. Click the Admin tab.

You'll see three tabs: Dashboard, Setup, and Admin. There's also a green View Bookings Site button in the top right corner, which opens your live online booking page.

The Admin tab contains all your online booking configuration, organised into collapsible sections. The General Settings section is expanded by default.

General Settings

1. Booking Payment Method

Choose how clients pay when making an online booking:

  • Pay In Person: No online payment needed. The client pays at the salon.
  • Pay Full Amount: The full service cost is charged at the time of booking.
  • Require Deposit: A percentage of the total is charged upfront. The percentage shows in brackets next to the option.

2. Payment Settings

Tick the Pass On Payment Processing Charges checkbox if you'd like to add payment processing fees to the client's total rather than absorbing them yourself. This option is not available in every country.

Australian salons: this setting is not available for Australian accounts from 1 October 2026.

3. Voucher Payment Method

For online voucher purchases, the available option is:

  • Pay Full Amount: The client pays the full voucher value at purchase.

4. Reserve with Google Settings

Tick the Enable Reserve with Google checkbox to allow clients to book directly from your Google Business listing. Click Save to apply.

5. Setup Payment Method

This section shows your connected payment provider (e.g. Stripe) along with the account it's connected to. Use the Login link to access your payment provider's dashboard, and click Save to update.

6. Booking Site URL & Code

Here you'll find everything you need to share or embed your booking page:

  • Online Booking URL: Your unique booking page link. Click Copy URL to copy it to your clipboard. Share this on social media, in emails, or anywhere you like.
  • Embed Code: An iframe snippet you can paste into your website's HTML. Click Copy Embed Code to grab it.

7. Booking Site Script

The Online Booking Custom Script textarea lets you add custom JavaScript to your booking page.

Warning: This is an advanced setting. Changing this setting can cause errors on your Online Bookings page. Only use this if you know what you're doing, or if our support team has provided you with a script. Click Save to apply.

8. Booking Terms

Enter the URLs for your legal pages:

  • Online Booking Terms and Conditions URL
  • Online Booking Privacy Policy URL

Click Save to update. These links will appear on your booking page for clients to review.

9. Service Settings

  • Service Price Auto Mark-Up %: Automatically increase service prices on your online booking page by a percentage.
  • Default Service Sort Order: Choose how services are listed: Name (A - Z), Name (Z - A), Price (Low - High) or Price (High - Low). The default is Name (A - Z).

Click Save to apply your changes.

10. Booking Settings

  • Enable Auto Approval: Automatically approve incoming bookings without manual review. If it's unticked, new bookings wait in the Approval Required list on the Online Dashboard until you approve them.
  • Enable Booking Gap Minimiser: Reduces gaps between appointments by offering times that sit close to existing appointments. Tick the box to turn it on. You'll find it in Booking Settings, between Enable Auto Approval and Minimum Cancellation Period.
  • Minimum Cancellation Period: Set how much notice clients must give to cancel. Choose None (Cancellation not permitted), 24 hours, 48 hours or 72 hours. The default is 24 hours.

The Booking Settings section of the Online Admin tab with the Enable Booking Gap Minimiser box highlighted

Click Save to apply your changes.

Style Settings

Click to expand this section. Here you can choose your Title Colour, Button Colour and Text Highlight Colour for your online booking page. Click Restore Defaults to go back to the standard colours.

Notification Settings

Click to expand this section. Use Approval Alert Settings to choose whether you get an email or SMS when a booking needs your approval. Use Booking Confirmation Settings to choose the email, SMS or WhatsApp templates your clients receive.

Tips

  • If you're unsure about requiring online payment, start with Pay In Person and switch to deposits once you're comfortable.
  • Copy your Online Booking URL and add it to your Instagram bio, Facebook page, and email signature so more clients can find it.
  • Turn on Auto Approval if you trust your availability is accurate. It saves you from manually approving every booking.
  • Set your Minimum Cancellation Period to at least 24 hours to protect against last-minute no-shows.

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If you have any questions, please send them to us via the Submit a Request option.

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