How Clients Can Redeem Packages via Online Bookings


Clients can redeem packages they have purchased in store, via your Online Bookings site.

Once a client has logged in, they can click the My Packages tab to view their available packages.


When the services within the package have been added to online bookings, a client will see their package, similar to the above screen.

Clicking Add will assign one of the package services to the Cart, where the client can proceed to pick their date & time:


Alternatively, if a client searches for a service as normal via the Home page, and that same service exists in a package the client has purchased, the package item will automatically be assigned:


Once they’ve selected their date & time, they can click Book Now.


Clicking Book Now will pass the appointment on to the business (either for the booking to be accepted, or in the case of auto confirmation, to lock the appointment in).

Bravo! A client has now redeemed a package item via Online Bookings.

Tip: If the My Packages page loads, and the client sees the following screen (even though they know they have purchased a package)...


...This means that the services within the packages are not available online.

You will need to add the individual services that are added to your Packages to your Online Booking site. 

For example, if a client purchased a package called "x10 Blow Drys", and the package has 10 individual 'Blow Dry' services added to it—you would need to ensure the individual 'Blow Dry' service is added to Online Bookings.

You can add these services at anytime by following these instructions.

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