If your Quick PIN or Password isn't working, your browser may be storing an old login.
It's handy to have your browser remember your login, but it can cause problems. For example, the browser might keep offering an old password after you've changed it, or your Quick PIN might always sign you in as the wrong person.
This happens when your browser hangs onto outdated details, usually after you change a password or PIN.
If that sounds familiar, it's time to clear the AutoFill from your browser.
- Work out which browser you're using: Safari, Chrome or Firefox.
- Click its link below.
- Follow the steps on that page to clear your AutoFill, then try logging in again.
Got a question? Send it to us via the Submit a Request option on your Help & Support page.