Simple Salon allows you to set 2 rounds of automatic appointment reminders.
The first round can be set to automatically send a certain number of days before your clients' appointments, then the second round can be set for a less number of days before the client's appointment.
It's up to you whether you want to have two rounds of auto reminders, you can set and forget one round, or both.
The SMS Template and Email Template are currently set to the default templates, which we have created for you.
Please be aware that the Default SMS Reminder does not include a "Reply YES to confirm" section. If you would like the C flag to appear on clients appointments, you'll need to create your own SMS reminder template (or copy and edit the default). For info on how to do this, check out the Creating & Editing SMS & Email Templates in Simple Salon article.
Enabling the 1st and 2nd Round of Appointment Reminders
Go to Admin, then into SMS & Email and in the 1-Touch Marketing section, you have the 1st Appointment Reminder and the 2nd Appointment Reminder.
If you haven't yet setup your 1st Appointment Reminder, Edit the 1st Appointment Reminder and on the right side panel tick SMS Enabled and/or Email Enabled. Also, enter the number of days before the appointment that you want this first round of auto reminders to be sent (e.g. 2 days), and click Save.
You can also do the same for the 2nd Appointment Reminder.
Edit the 2nd Appointment Reminder and on the right side panel tick SMS Enabled and/or Email Enabled. Also, enter the number of days before the appointment that you want this first round of auto reminders to be sent (e.g. 1 day), and click Save.
Note: The 2nd Appointment Reminder will be sent out for appointments that have not yet been flagged as Confirmed.