If you see a Pay Now prompt when you log in, your last monthly direct debit payment was declined.
This is usually down to insufficient funds, or an incorrect or expired card on file for the direct debit.
- Click Pay Now before the suspension date shown.
- Follow the prompts to pay the outstanding amount by credit card.
- If you don't want that card to become your new direct debit card, update your direct debit details again straight after.
Heads up: the card you use for Pay Now becomes your new monthly direct debit card unless you change it afterwards.
See How to update Direct Debit details if you need to change your card.
Questions about your payment or account? Send them to us via the Submit a Request option on your Help & Support page.