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How to Suspend or Cancel a Membership

  • Updated

Sometimes a client needs to put their membership on hold, or cancel it. Here's how to do both.

Before you start: these steps are done in the Old Look. Click your profile icon at the bottom left of the main menu, then click Switch to Old Look.

Suspending a membership

Suspending puts a membership on hold. The client isn't charged while it's suspended, and they can't use their membership inclusions or discounts.

  1. Open the client's Client Card.
  2. Click the Memberships tab.
  3. Click Edit on the membership.
  4. Click Actions at the top right, then Suspend.
  5. Confirm the suspension.

Re-activating a suspended membership

  1. Open the client's Client Card and click the Memberships tab.
  2. Click Edit on the suspended membership.
  3. Click Actions, then Re-Activate.

Billing starts again from the next billing cycle, and the client can use their membership inclusions again.

Cancelling a membership

Cancelling ends the membership for good and stops all future billing.

  1. Open the client's Client Card.
  2. Click the Memberships tab.
  3. Click Edit on the membership.
  4. Click Actions at the top right, then Cancel.
  5. Confirm the cancellation.

Note: if the membership has a Minimum Cancel Period (set under Admin > Membership > Edit), it can't be cancelled until that period has passed.

Good to know

  • Suspending is temporary. Use it for a holiday, an injury or a short break. You can set suspension rules for each membership under Admin > Membership > Edit.
  • Cancelling is permanent. The client would need to buy a new membership to rejoin.
  • Each membership shows its current status on the client's Memberships tab: Active, Suspended or Cancelled.
  • The same Actions menu also has Change Expiry, Payment Type and Delete.

Membership expiry

If a membership has an end date (the Expires in field under Admin > Membership > Edit), it ends on its own on that date. The client stops being charged and can't use their inclusions after that.

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