Refunding a POS Stripe Gateway Payment (Legacy)


NOTE: This article refers to taking Stripe payments directly within POS ("Legacy Mode"). If you're instead looking to refund a deposit taken via the Online Booking platform or Stripe Invoicing, click here.

When a client's sale was paid for using the Stripe Gateway (directly within in POS), refunds first need to be processed directly within your Stripe account.

Once you have confirmation of the refund in Stripe, you can proceed to process their refund in Simple Salon.

To refund the payment, you'll need to login to your Stripe account and navigate to your Payments page:


Next, locate the transaction that you're looking to refund.

Click the ••• icon to the right of the charge and select Refund payment:


Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded:


Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.

Click Refund.

The client's transaction will now show as Refunded in Stripe:


You can now proceed with refunding the client's transaction as normal in Simple Salon. To learn how to refund a transaction, please check out the article below:

Refunding Through the Transaction List

Note: When refunding this type of transaction in Simple Salon, you won't be able to select 'Stripe Gateway' as the payment method in POS. If you would like these refunds to be tracked under their own payment method, you can create one, e.g. 'Stripe Gateway Refund'. The following article will show you how to create your own custom payment method:

Creating Custom Payment Method Types

If you have any questions please feel free to send them to us via the Submit a Request option in your Help & Support page—we're here to help.

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