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Where can I view my client's SMS responses?

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Anytime your clients reply to an SMS you send to them, the replies are displayed in your Campaign Report.

You'll first see a list of all campaigns that have been sent from your account (either via SMS or Email):

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You can tell the status of a campaign via the Status column. Click here for more information on how to tell if an SMS/Email campaign has sent

Simply click Recipients for the campaign you wish to view, and if the client has replied you will see it in the Response column:

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You can also view messages sent and responses received via your Simple Salon Messaging SMS Account.

This can be accessed via Admin > SMS & Email > Buy Credits > Cancel the purchase credits window > go to the Messaging tab:

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Notes:

  • If you would like to turn on SMS Notifications—in your Simple Salon account go to Settings > Marketing Settings > SMS Response Notification > Save.
  • If you need to resend an SMS, simply click the Re-send button next to the campaign in your Campaign Report. Click here for more information on re-sending campaigns.
  • If you're unsure why your SMS campaign hasn't sent, please click here for a quick troubleshooting guide. 

If you have any further questions, send them to us via your Help & Support page by clicking the Submit a Request option—we're here to help.

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