I've forgotten my PIN! How do I reset it?


If you have forgotten your PIN there's to need to panic! You can simply logout of the Quick PIN screen, then login with your normal details to generate a new PIN.

If you are a Staff user, your Administrator will need to login and reset your PIN for you.

You will first need to log out of the PIN Login as shown below—


Then sign in with your Username, Password and Company ID:


Once you're logged in, you can head over to Account > Manage Users.

Click Edit next to the User who has forgotten their PIN.


You can select Generate New, which will confirm if you want to Reset Pin.

Once you click OK, you will be given your new PIN.



You can come back to Manage Users anytime to check your pin or generate a new one.

If you have any questions, please let us know via the Submit a Request option in your Help & Support page.

Have more questions? Submit a request
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