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I've forgotten my PIN! How do I reset it?

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If you have forgotten your PIN there's to need to panic! You can simply logout of the Quick PIN screen, then login with your normal details to generate a new PIN.

If you are a Staff user, your Administrator will need to login and reset your PIN for you.

You will first need to log out of the PIN Login as shown below—

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Then sign in with your Username, Password and Company ID:

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Once you're logged in, you can head over to Account > Manage Users.

Click Edit next to the User who has forgotten their PIN.

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You can select Generate New, which will confirm if you want to Reset Pin.

Once you click OK, you will be given your new PIN.

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You can come back to Manage Users anytime to check your pin or generate a new one.

If you have any questions, please let us know via the Submit a Request option in your Help & Support page.

Have more questions? Submit a request
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