How to refund a Zip Pay transaction

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In order to refund a Zip Pay transaction, you'll firstly need to connect your Simple Salon account to your Zip Pay merchant account. Click here to see how to do this.

Find the original sale in the Transaction Report in 'Reporting' > 'Report List' or visit 'POS' > 'Transaction List', and click Details on the relevant transaction.

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(Alternatively, you can search using the customer's Zip Pay receipt number, by going to the Account page, choose the Actions menu and click Zip Pay. Then enter the Zip Pay receipt number under Zip Pay Refund and click Search.)

Click Refund Transaction to load the transaction into the Refund screen, then click Refund Payment.

In the Sale Payment Details window, Zip Pay is preloaded for you. Click Finish Refund.

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The refund will be processed via Zip Pay.

The completed transaction can be viewed in the Transaction List.

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If you have any questions, feel free to send them to us from your Help & Support page via Submit a Request. We're here to help.

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