In order for your online bookings to work properly, you need to set your opening hours and operator hours in the Roster. This is to ensure that online bookings are made when you're open and when your staff is working.
The below set-up is for Simple Rostering. This is the default roster and has a one week view. If you have a fluctuating roster, you will want to use Advanced Rostering. Checkout this article for more information:
Setting your Salon Opening Hours
Go to Settings, then to Appointment Settings (on the right side panel). In the pop-up window scroll down to the bottom, and you'll see your Opening Hours.
You can also set your Opening Hours from the Roster tab.
Choose your opening hours for each day and tick Closed on the days you're not open.
Managing Public Holidays
On the Roster tab, Click the Public Holidays to set up your public holiday dates.
You'll be taken across to the Lists tab in Admin to create the Public Holidays.
Click New to create them on the right side panel.
On the right, give the public holiday a name and date, and click Save. The new public holiday will then be listed. Continue adding each one.
Now when you go to any of these public holiday dates in your Appointment book, they will be blocked out.
Setting your Operator Hours
Now that your salon opening hours are done, you can set up your operator hours.
Go to the Roster and click an operator name. In the pop-up window set the hours the operator works, tick and days that they are not working, and click Save.
Do this for each operator and you're done.
Note: You can also set the operator hours via Admin, then in the Operators tab and click the Roster link next to an operator.
If you're unsure of if you want to use Simple or Advanced Rostering, click here to go to the Rostering Overview—it goes through both systems, and you can decide which one is more suitable for you.