As you know, Simple Salon is designed to send your clients SMS reminders and promotions. If you would like your SMSs to come from the same number every time, you can have your own unique virtual number (also known as a Dedicated Number).
If you don't have a virtual number purchased, your SMSs will be sent from a random pool of numbers, also known as a Shared Number.
Note: A Dedicated Number costs $29 per month. Please click here to reach out to our support team if you'd like to set this up, or if you have any questions.
What do I do once I have been assigned a Dedicated Number?
Once we've activated a virtual number for you:
1) Go to Admin
2) Click the SMS & Email tab
3) Go to the SMS Account Setup section to the left.
4) Input your newly purchased number into the Dedicated Number section and Save.
Your SMS's will now come from this one number, making it easier for your clients to recognise your SMS's. Now your clients can save this number in their phones as your salon, so that whenever your Simple Salon account messages them, it will come up as your salon contact.
This number can't be called, it is only for the purpose of sending SMS's to your clients from your Simple Salon account.
NOTE: If you input a number (that hasn't been paid for as above) or a word into the Dedicated Number section, client's will receive the messages but you will not receive responses in Simple Salon. You need to pay for a unique number as shown above to continue 2-way communication. Please click here for further information.