What does it mean if I get a 'Pay Now' prompt when I login?

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If you see a Pay Now prompt when you log in, it means that unfortunately your last monthly direct debit payment declined.

This could be due to insufficient funds or incorrect/invalid direct debit credit card details.

What you have to do is click Pay Now, before the suspension date mentioned, and follow the prompts to pay the outstanding amount using a credit card.

Keep in mind that the credit card you use to Pay Now will become your new monthly direct debit details. Therefore, if you are using a credit card which you do not wish to become the monthly direct debit details, you can update your credit card details again after you've gone through the Pay Now process.

Click here to see how you can update your direct debit details if needs be.

If you have any inquiries regarding your payment or your account, please send them to us via the Submit a Request option in your Help & Support page—we're here to help.

Have more questions? Submit a request
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