Why is the Buy Credits or Summary Report link not working?


If you have clicked something in your Simple Salon account (i.e. the Summary Report, or the Buy Credits option when connecting to Simple Salon Messaging) and nothing has happened, it means that you have pop-ups blocked in your browser settings.

You will need to go into your browser settings and 'Allow Pop Ups'

Please allow pop-ups for all sites with a web address containing

Keep in mind that if you have recently updated or changed your browser, it may have reset the browser settings.

Each browser is different so we have included some links below for each browser as to how to enable/allow pop-ups.




Internet Explorer:

Note: If you're still having issues with the Buy Credits link, you'll need to ensure you're running through the top-up process on a desktop or laptop, as it will not work on a mobile phone. Click here for more information.

If you're still having issues on your current browser on a desktop (and pop-up are definitely enabled), please download either Google Chrome or Firefox browser and use Simple Salon through those browsers. Sometimes issues will come up in one browser that isn't occurring in others. It's always a good idea to have alternate browsers downloaded as backup just in case!

Do you want to see this in action? Check out the following video:

If you have any questions, please send them to us via the Submit a Request option in your Help & Support page

Have more questions? Submit a request
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