Why are appointments that were booked online being discounted?


If you have appointments that were booked online that seem to have discounts applied to them—it's possible that the service that was booked in has Operator Levels applied to it, e.g. a Junior operator may have a discounted service, so this will also apply to services booked online.

To check if you have Operator Levels applied to your services, go to Admin > Services. Locate the service then click the Levels link:


If an Operator Level is applied to the service, then the price that you've added for this particular level will be displayed online:


If you need help with setting up your Operator Levels levels, the following article goes through it: 

Using 'Operator Levels' to Customise Service Pricing & Durations

If you have any questions, please send them to us via the Submit a Request option in your Help & Support page.

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