How come my SMS reminders didn't send?


Could be due to one of a few reasons. To determine why your SMS reminders didn't send, go through this quick checklist, checking each thing in your Simple Salon account before moving to the next possibility.

1. Check the "Error" message in Campaign Report?

Go to Marketing > Campaign Report > change dates to the day when the reminders didn't send > click Recipients for the SMS Reminder Campaign. 

If your SMSs attempted to send but were unsuccessful, it will say Error in the Status column. Click the "Error" link and read the error message.

It might tell you that the client had no mobile, or that you have no credits left. If the message is easy for you to understand, then you have your reason. You'll need to go and fix the issue i.e. enter a mobile number into the client's details or go and buy some credits etc.

If the error message reads: "SMS PROVIDER ERROR: ERROR: error parsing response"

This means there was a possible momentary server/internet connection issue at the time of sending, so all you need to is click the Back To Main Report link and click Re-Send to re-send the SMS reminder campaign then and there.

2. Check that you have your Appointment Reminders enabled

Go to Admin > SMS & Email > you should have ticks next to either (or both if it's your preference) 1st Appointment Reminder and/or 2nd Appointment Reminder.

3. Check that you are connected to Simple Salon Messaging

Go to Admin > SMS & Email > in the SMS Account Setup section, check that you are connected and that your credit balance is displaying.

4. Check that you have enough credits

Go to Admin > SMS & Email > in the SMS Account Setup section, check that you have enough SMS credits. If you don't, you'll need to click Buy Credits and follow the prompts to purchase some more.

Once you have read through and checked each step above, if you have further questions please send them to us from your Help & Support page by clicking Submit a Request

Have more questions? Submit a request
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